Product Rollout and Feedback Documentation

We are a social enterprise and have built a technology platform to support community health centres in Yukon, British Columbia, Ontario and New Brunswick. The primary goal of this 80-hour project is clear-cut: we're preparing to introduce our AI-enhanced product at the Krasman Healthcentre Ontario, aiming to significantly reduce healthcare administration burdens. In this crucial phase, we're bringing on board 2-4 learners with keen minds to propel this rollout. Your task is vital - delve into the user experience, gather and analyze customer feedback through innovative approaches, and apply these insights directly to our product. This isn't just about collecting data; it's about embedding real user needs into our solution. By the project's conclusion, you're expected to craft a report that goes beyond mere analysis. It should lay out a clear, actionable plan for elevating our product, ensuring it makes a significant impact in reducing healthcare admin complexities as we launch at the Krasman Centre.