The ITSA Training and Testing Center seeks to enhance its front-desk operations and proctoring processes to improve efficiency and compliance. Currently, the center faces challenges in managing receptionist duties, which include scheduling appointments, handling client communications, and performing data entry tasks. Additionally, ensuring adherence to testing protocols during proctoring sessions is crucial for maintaining the integrity of the testing environment. The goal of this project is to develop a streamlined system that integrates these functions, reducing manual workload and minimizing errors. By leveraging classroom knowledge in systems design and process optimization, learners will create a solution that enhances operational efficiency and ensures compliance with testing standards.

The project will deliver a comprehensive management system for front-desk operations and proctoring processes. Key deliverables include a scheduling tool, a client communication interface, and a data entry automation feature. Additionally, the system will incorporate a compliance checklist for proctoring sessions to ensure adherence to testing protocols. The final deliverable will be a user manual and a demonstration of the system's functionality.