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Human (Task) Performance Optimization - FALL '22 (MGT312-04)

MGT 312
Closed
University of North Carolina at Greensboro
University of North Carolina at Greensboro
Greensboro, North Carolina, United States
Jason Pierce
Jason Pierce
Assistant Professor
3
Timeline
  • September 20, 2022
    Experience start
  • September 30, 2022
    Midpoint Check-in & Deliverable #2 Draft
  • October 21, 2022
    Deliverable #2 Analysis & Diagnosis
  • November 11, 2022
    Deliverable #3: Proposed Solutions
  • November 23, 2022
    Experience end
Experience
1/1 project matches
Dates set by experience
Preferred companies
Anywhere
Any
Any industries

Experience scope

Categories
Leadership Training & development Operations
Skills
performance management business consulting management consulting
Learner goals and capabilities

What improvements would you like to see in your employees' performance?

In this course, student teams at the Bryan School of Business and Economics will work with you to find simple ways to increase the effectiveness and/or efficiency of employees.

We start by identifying a performance gap you would like to address. Performance gap here refers to the performance you desire and the performance you currently have.

Performance gaps that work best involve …

  • Tasks done by multiple employees*
  • With quantifiable outcomes

*Either 4 or more employees working individually or 1 or more teams performing the same task.

Learners

Learners
Undergraduate
Any level
64 learners
Project
25 hours per learner
Learners self-assign
Teams of 6
Expected outcomes and deliverables

Teams will deliver you a 5-to-page written report and a 15-minute live presentation at the end of the term.

Each will provide you:

  1. Diagnoses of your performance gap
  2. Three potential solutions
  3. An action plan for attempting the solution they think you should try first.
Project timeline
  • September 20, 2022
    Experience start
  • September 30, 2022
    Midpoint Check-in & Deliverable #2 Draft
  • October 21, 2022
    Deliverable #2 Analysis & Diagnosis
  • November 11, 2022
    Deliverable #3: Proposed Solutions
  • November 23, 2022
    Experience end

Project Examples

Requirements

Students use engineering approaches to get to the root of your performance gap. They start by working with you to first identify the problem before entertaining solutions. To do so, they use a well-established framework for isolating and identify the underlying reasons for performance gaps to come up with the right questions to ask.

Only after they have sufficient confidence that they have identified the culprit will they propose solutions for you to consider.

Examples of Performance Gaps Addressed:

· Manufactured goods: improving quality-control pass rates from 60% to 90%

· Food Service: reducing error rates in order fulfillment from 25% to 5%.

· Services Coordinator: determining how to improve match rates between customers and providers from 68% to 95%

· Automotive Service: diagnosing why one team was half as productive as another team on the same recall replacement task

· Call Center: investigating how to increase operators’ average calls per day from 44 to 60.

Additional company criteria

Companies must answer the following questions to submit a match request to this experience:

Will your company provide a dedicated contact who will be available for a 30 to 60 minute debrief with the professor after the conclusion of the term?

Will your company provide a dedicated contact who is available to answer periodic emails or phone calls over the duration of the project to address students' questions?

Will your company provide a dedicated contact who will confirm your scope is an appropriate fit for the course then provide feedback on student proposals and suggestions?

Does your project involve improving employee performance on one more work activities or tasks? Examples include increasing productivity rates as well as decreasing service times or error rates, among others.