Brand Identity Integration for Apollo Scooters

The main goal for the project is to enhance brand presence, improve customer engagement, and increase sales through ensuring consistency in brand image. The intern will be responsible for implementing the revamped brand identity in all platforms including: social media communication, promotional content, and affiliate partnerships.

Customer Experience for an Innovative Electric Scooter Company

A Day in the Life: We are looking for a Customer Experience Agent who can handle the entire customer lifecycle and be the link between the customer and Apollo. The average day in this role will include responding to customer inquiries via email or chat, answering phone calls, making product recommendations, managing reservations and fulfilling orders, and other miscellaneous tasks. On a daily basis, you will get to interact directly with our kick-ass customers who are searching for solutions and advice. You'll be able to build meaningful connections and act as a scooter guru for all of their technical needs. This role is open-ended - the responsibilities below are the starting point, but we are looking for a candidate who is adaptable and can go above and beyond as this role is the perfect blend of customer support, sales support, and tech support. Apollo is growing very quickly and we are always open to providing opportunities to advance into a new role in a different discipline.

Technical Customer Experience for an Innovative Electric Scooter Company

Calling All Tech Enthusiasts: Join Our Team as a Technical Customer Experience Intern! Are you passionate about tech and ready to take customer experience to the next level? Join us at Apollo as a Technical Customer Experience Specialist! In this role, you’ll dive into the exciting world of electric scooters while providing top-notch support to our customers. Alongside the duties listed above, you’ll become an expert in all things scooter-related, handling inquiries ranging from hardware glitches to software snags with finesse. This position is a full-time summer contract from May 1st to August 31st 2024 (40 hours per week). This position is great for internships and co-op students as well!  Remote position with preference for Montreal-based candidates. We value in-person interactions and prioritize a hybrid work environment. Your Adventure Awaits: Every day, you’ll embark on a new adventure, tackling customer inquiries with technical prowess and a customer-centric approach. From troubleshooting hardware hiccups to guiding customers through software quirks, you’ll be the go-to guru for all things scooter-related. Your mission? To ensure every customer interaction is smooth, seamless, and leaves them feeling confident in their Apollo experience. Who You Are: A tech enthusiast with a knack for problem-solving and a passion for customer satisfaction. Detail-oriented and analytical, with the ability to diagnose and resolve technical issues efficiently. A strong communicator, able to explain complex technical concepts in a clear and concise manner. Adaptable and eager to learn, with a willingness to dive into new technologies and tools. Cool under pressure, with the ability to thrive in a fast-paced, dynamic environment. Ready to Ignite Your Career? If you’re ready to embark on an exciting journey in the world of electric scooters and technical support, we want to hear from you! Join us at Apollo and be part of a team that’s revolutionizing the way people experience urban mobility. Apply now and let’s ride towards success together!

Brand Voice

Our company has been serving customers for decades. We would like to update and revamp our existing brand to attract more customers. While we have a detailed website with strong graphic design assets, we currently lack a consistent brand voice. This will involve several different steps for the students, including: Familiarizing themselves with our company’s story, mission and vision statements. Conducting background research on our company’s products and customers. Establishing suitable personality traits for our brand voice and justifying each trait. Describing how personality traits can be displayed through our brand voice. Bonus steps in the process would also include: Recommending methods of ensuring a consistent brand voice. Recommending revisions for our current marketing materials to use a new brand voice.