Reconciled contract invoices for the Plant Maintenance Department within the Operations &
Infrastructure Group, ensuring financial accuracy and resolving discrepancies.
Issued and distributed employee letters to support internal communications across the department.
Created work orders in Maximo for key issuance and tracking, supporting access control procedures within
Plant Maintenance.
Maintained and organized both digital and physical records printing and storing hard copies in-office to
ensure accessibility and compliance.
Applied strong Excel skills to process expenses, manage invoices, and reconcile accounts, contributing to
efficient financial operations for the department.

Collaborated with the Ontario Professional Planners Institute (OPPI) and Plan Bold to develop a
sustainable and scalable program model for introducing high school students to land use planning.
Conducted an environmental scan of existing educational programs and resources related to planning
education.
Identified opportunities and challenges in delivering in-class workshops for Grade 9 Geography students
across Ontario.
Developed a comprehensive program plan, including funding strategies, partnership opportunities, and
outreach methods.
Designed evaluation criteria and assessment tools for measuring program effectiveness.
Engaged with planning professionals and educators to inform the project’s recommendations

Responded to customer inquiries across phone, email, and social media, delivering accurate information and timely assistance.
Advised passengers on trip planning, fares, schedules, and policies, and referred them to external transit agencies when appropriate.
Processed fare refunds and submitted complaints using tools like CRM and Power BI to ensure accurate tracking and resolution.
Coordinated accessibility support including wayfinding and any service delays by liaising with Station, Bus, and Rail Operations teams.
Maintained documentation related to lost tickets; contacted third-party partners as needed to resolve issues and provide follow-up.

Conducted thorough research on client target audiences to understand preferences and behaviours.
Developed five social media pillars reflecting brand objectives, with accompanying content ideas.
Created an asset folder for efficient content organization and accessibility.
Established a social media calendar to plan and schedule content in advance.