Turning our C players into A players.

The main goal of this project is to identify insights into why our employees’ performance seems to be dropping off with tenure. At present, we are seeing employees with about 1 year of experience achieving at twice the level of employees with over 5 years’ experience. We hope your students can help us bring up our overall average performance by determining why and/or how this is happening. We estimate its possible to increase average performance by nearly 50%, but to get there we need insights about what changes we need to make.

Defining Systems

We have grown quickly and a lot of the processes that our implementers are using aren’t documented and have never been evaluated. We want to record how our best people are getting stuff done and make sure that there isn’t an even better way to get the job done. We would like students to help us define our systems so that we can efficiently focus your efforts and effectively scale. We hope students will need to do the following: Research best practices in our industry. Interview high-performing personnel. Define and document systems in the departments. Make recommendations to improve on current practices based on industry standard.

Human resources values-based decision making

As a result of the pandemic, our company is facing a dilemma. The two options that we are considering because of a decrease in revenue are: A: Do we push our employees to work harder, increasing their output by 10%. B: Do we cut our payroll by 10%, leading to layoffs. In option A, we would ultimately have to compromise compliance to keep jobs (pushing people to work more, but to get the extra 10% would potentially mean more mistakes). In option B, we would need to get comfortable with the fact that lower revenue with lower expenses is okay (payroll is our largest expense). We need guidance to make a hard decision for either option A or B. Since our goal is to be the most compliant firm in the network, we cannot afford to push people harder and potentially have more mistakes. At the same time, we cannot afford to keep the same number of staff if output does not increase by 10%.

Motivation - What motivates us at work?

The main goal of this project is to identify insights into why our employees’ performance seems to be dropping off with tenure. At present, we are seeing employees with about 1 year of experience achieving at twice the level of employees with over 5 years’ experience. We hope your students can help us bring up our overall average performance by determining why and/or how this is happening. We estimate its possible to increase average performance by nearly 50%, but to get there we need insights about what changes we need to make.