Voice Call Operational Excellence
Project scope
Categories
UX design Mobile app development Software development Hardware NetworkingSkills
baseliningNotes:
- Students & Instructors are encouraged to read & review our AFAQs.
Scope:
- Baselining frequency of missed, unwanted and repetitive calls and Voicemails
- Charting System Protocol Based on Escalation for Completion
- Testing system protocol of call forwarding toward engagement
- Networking Systems to Enable Calle Engagement Without Failure
End Game: Eliminate Missed Calls, Unwanted Calls and Voice Mails
Tasks to be executed:
- Baseline frequency of missed, unwanted and repetitive calls and Voicemails
- Chart System Protocol Based on Escalation for Completion
- Test system protocol of call forwarding toward engagement
- Network Systems to Enable Calle Engagement Without Failure
Team members at MGBS as well as "C" level executive per need.
Team and MGBS Inc. will decide frequency of meeting, length of meetings, effectiveness of meetings and most importantly escalation protocol of any issues coming from either side on a proactive and a constructive basis. Goal is to reduce meeting frequency and time and focus on meetings to celebrate milestone completion and lessons learned.
Top contributing factor for success is ability to escalate and collaboratively resolve to success and operate harmoniously as a TEAM.
About the company
As a business process improvement coach & consultant I worked with several corporations in different continents over 31 years. After a successful 6-year work experience at General Electric Corporation, I founded my company in 2000, and have been fortunate to successfully deliver in a variety of industries such as manufacturing, technology, transactional as well as service type environments. Having published scientific & technical articles, including authoring 5 US patents I released my book on Lean Six Sigma in 2011. I converse reasonably in Dutch, and Spanish, the skills of which I acquired during my consulting times. To date, the total annualized direct customer benefits have accrued to several hundreds of millions of dollars across the globe in more than 20 years. I enjoy outdoor activities, and meeting people. I am thankful to my mentor (s), past employers, and my professional network members without which most achievements would have been impossible.