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Customer Service in Tourism

THMG 312
Closed
College of New Caledonia (CNC)
College of New Caledonia (CNC)
Prince George, British Columbia, Canada
S. Borton
Instructor
1
Timeline
  • September 21, 2020
    Experience start
  • December 5, 2020
    Experience end
Experience
3 projects wanted
Dates set by experience
Preferred companies
Canada
Any company type
Food & beverage, Hospitality, Travel & tourism
Categories
Communications Market research Product or service launch Social sciences Hospitality, tourism & culinary arts
Skills
customer service competitive analysis experience design business consulting research
Learner goals and capabilities

The first year tourism students in THMG 312 are learning how to create remarkable, memorable customer service experiences for guests. Students learn about the characteristics of outstanding service, the design of remarkable experiences, the servicescape and consumer behaviour.

Learners
Undergraduate
Any level
37 learners
Project
25 hours per learner
Learners self-assign
Teams of 5
Expected outcomes and deliverables

Students could submit a written report to the client, outlining their analysis and suggestions for improvement. They could also submit results from surveys or their own reflections on experiences.

Project timeline
  • September 21, 2020
    Experience start
  • December 5, 2020
    Experience end
Project Examples

- Analyse service experiences (secret shopper) and provide feedback.

- Analyse tourism / hospitality / service experiences and provide suggestions for turning ordinary experiences into extra-ordinary experiences for guests.

- Assist with events, conduct customer experience surveys and provide reporting.

Companies must answer the following questions to submit a match request to this experience:

Provide a dedicated contact who is available to answer periodic emails or phone calls over the duration of the project to address students' questions.

Be available for a quick phone call with the instructor to initiate your relationship and confirm your scope is an appropriate fit for the course.